CERI Grievance Redress Mechanism (GRM)
The GRM provides a platform for any stakeholder who has a grievance or problem that has arisen from their involvement with the project the right and the opportunity to lodge their grievance and discuss it with an eye to resolving it, if possible, to mutual satisfaction. The purpose of standard operating procedure (SOP) is to outline the procedures to be followed in addressing any grievance.
Download the CERI Grievance Redress Mechanism (GRM)
News date: 2022-11-15